TERMS AND CONDITIONS
These Terms and Conditions govern your relationship with Valen et Fidus Limited (“TR Well”) registered at 64 Southwark Road SE1 0AS United Kingdom (Companies House Registration Number: 14628454). They apply to all our Treatment Plans. By accepting them, you are legally bound by them. So please read them carefully.
ACCEPTANCE OF TERMS
By using our branded websites, social media channels and our services, you confirm that you accept these Terms and Conditions and you agree to comply with them. These Terms and Conditions are a contract between you and TR Well (Valen et Fidus LTD) which commences upon your acceptance of them. Please read these terms carefully. If you do not agree to these Terms and Conditions, you must not use our websites or our services. We recommend that you print a copy of these Terms and Conditions for future reference.
“Agreement” – This Agreement.
“Terms and Conditions” – These Terms and Conditions.
“Schedule” – A document outlining the details of the specific Treatment Plan you intend to purchase.
“We” or “Us” – TR Well (Valen et Fidus LTD) or TR Well , incorporated as a limited company at 64 Southwark Road SE1 0AS United Kingdom (Companies House Registration Number: 14628454).
“Trading Name” – TR Well .
“Service Provider” – The hospital, private clinic, surgeon or any other third party independent medical professional providing your consultation, examination, medical procedure, care and aftercare.
“Destination” – The place (the country and/or city) to which you will be travelling for your medical treatment.
“Treatment Plan” – The combination of surgery, accommodation, private transfers, host and pre-operative tests (if required) you have chosen to purchase from TR Well.
“Procedure” – The medical treatment or surgery you have chosen to undertake.
1.1. LIMITATION of LIABILITY:
TR Well neither provides medical advice nor operates or controls the facilities or services provided by Service Providers. We do not provide medical treatment or recommendations to patients. We do not recommend any specific medical tests, diagnostic procedures, or products or procedures for the treatment of medical symptoms. Your treatment creates and initiates a contractual relationship between you and the Service Provider who is providing it.
TR Well will not be a party to the agreement between you and the Service Provider. TR Well lack medical qualifications and shall not be held responsible or liable for any medical procedures provided by your chosen Service Provider, nor for any care, treatment, or other services provided by the same, nor for any malpractice, negligence, or other claims that may arise directly or indirectly from their advice or service. Likewise, we shall not be held responsible or liable for any complications or dissatisfactions resulting from Service Provider’s treatments. Our sole responsibility is to facilitate communication between you and your Service Provider. Before proceeding with your treatments, we strongly advise that you read the Service Provider’s terms and conditions and consent forms in their entirety.
1.2. The treatment plans offered by TR Well via clinics in Turkey as a result of remote online medical assessment, email exchanges, telephone conversations or video consultations are purely based on the information (i.e. the pictures, test results, prescriptions, x-rays, etc) provided by you and reviewed by the Service Provider. Therefore, your treatment plan may change when the Service Provider examines you in person at the destination before your Procedure.
1.3. You have the option not to proceed with the proposed treatment if such a change occurs. In such cases, you will receive a refund after deductions for tests and consultations, among others. Please be advised that we are not responsible for reimbursing your accommodation, travel, or transfer expenses, as these services are provided by third parties that are neither under our control nor managed by us
1.4. If you decide to proceed with the new treatment plan, you will receive a revised price quote, and the remaining balance owed to the Service Provider will be adjusted based on the initial payments made. The number of days required to stay at the destination will be considered. If the treatment plan changes, so too may the length of stay. TR Well assumes no responsibility and cannot be held liable for the non-arrangement or disorganisation of additional days stayed or additional costs incurred.
1.5. By accepting these Terms and Conditions, you agree not to hold TR Well responsible for medical negligence or malpractice by your chosen Service Provider.
1.6. Non-Disparagement: By agreeing to these Terms and Conditions, you agree not to publicly attack, disparage, or criticise TR Well or any of its directors, officers, employees, associates, or partners (including, but not limited to, social media, blogs, public forums, etc.) regarding Service Provider’s actions and treatments. As TR Well cannot be held liable for the services, medical treatments, and procedures provided by the Service Provider, you agree not to bring our company or any of its employees into disrepute or take any action that negatively impacts TR Well’s reputation, goodwill, services, or management during or after the contract period.
In the event of a violation of this clause, you agree to immediately remove and remove the content upon our request. All of our rights are reserved if you fail to remove the offensive material as requested. If the content remains in whole or in part, you agree to pay TR Well £10,000 in damages.
2.1. Depending on your choice of services, your Treatment Plan price will include the costs of one or more of the following:
- a) Surgery.
- b) Accommodation.
- c) Private transfers.
- d) Host.
- e) Any pre-operative tests you are advised to take.
2.2. Any pre-operative tests considered necessary due to a pre-existing condition or your exposure to or susceptibility to any condition will incur additional fees.
If your medical procedure is cancelled due to unfavourable test results indicating a potential complications, you will receive a refund minus the actual expenses and disbursements incurred, but your deposit and consultation fee will be retained.
Due to the fact that such an occurrence is beyond our control, TR Well is not liable for any losses or expenses you incur (e.g. travel, accommodation, transfers, any out of pocket expenses such as meals etc.).
2.3. After accepting the price quote provided with a link to these Terms and Conditions, you will be required to pay a deposit of at least 25%. You may pay your deposit with a credit card, a debit card, or an electronic bank transfer. Your deposit, which represents a small portion of the total cost, is refundable if you cancel within seven days of receipt and if not flown to Turkey
2.4. The remaining balance can be paid in the United Kingdom via bank wire or in cash directly to Turkish clinics.
2.5. If the deposit is not paid prior to departure from your home country, you will be in breach of this Agreement and TR Well will have no obligation to provide you with services.
2.6. Your treatment plan may include hospital treatment. In the event that you spend more than one night in the hospital, you will be charged the current nightly rate.
- OUR RESPONSIBILITIES
3.1. We will provide you with Schedules containing the following information as part of this agreement:
- a) Comprehensive information about your treatment plan;
- b) Detailed information about the costs of your treatment plan;
- c) Detailed information about visa and passport requirements (this information can also be obtained from https://www.evisa.gov.tr/en/)
- d) Comprehensive Information about health formalities required for the journey and the stay
3.2. Before you start your journey, we will provide you with information about your journey. This information will be provided in good time and will include the following:
- a) The times and places of intermediate stops and transport connections.
- b) The name, address and telephone number of your Service Provider or of an agency or a representative in that locality on whose assistance you can call.
3.3 We do not operate or control the services offered by the service provider, hotel, travel or transfer companies. By accepting this agreement, you agree that use of third party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third party healthcare, accommodation, travel or transfer providers. We advise you to obtain and read all of the third party provider’s terms and conditions before acquiring booking from us.
3.4. If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and get a refund calculated on a scale. However, we are not responsible for any losses or expenses you suffer because of circumstances beyond our control. Circumstances beyond our control or force majeure include the following:
- a) Flight delays or cancellations
- b) Terrorist activity, war
- c) Civil unrest, strike
- d) Bad weather such as hurricanes, flooding etc.
- e) Earthquake
- f) Epidemic or pandemic
- g) Acts of God or other natural disasters
3.5. The client is responsible for his arrival to Turkey in a secure manner. TR Well assumes no liability in case of a flight delay or if the client’s travel documents are invalid or insufficient. TR Well is not responsible for any compensation if our supplier fails to provide the agreed-upon service. TR Well is not responsible for any unforeseen circumstances beyond the scope of the contract or beyond our control that result in additional costs and expenses. If there are any changes to the reservation made by TR Well, we guarantee that the client will be notified immediately. TR Well guarantees that it will reschedule the date or other conditions of the treatment to the client’s satisfaction as much as possible in the event of a cancellation.
3.6 The Schedules we will provide to you containing the above information will form part of this contract and should be read in conjunction with it.
- YOUR RESPONSIBILITIES:
A perusal of our literature
4.1. You will peruse the literature made available to you, including information contained on our websites in connection with matters set out at paragraph 3.1., before you accept this agreement. The material presented on our websites is for information only and it is not to be used to diagnose a condition or to determine a course of medical treatment. You should consult a qualified medical practitioner if you have any specific healthcare questions. By accepting this agreement, you accept and agree that you have read and understood the information made available to you.
Travel information, passports, Visas and documentation
4.2. You are responsible for ensuring you have the following:
- a) A valid, acceptable passport.
- b) A visa, if necessary.
- c) Other documentation.
4.3. If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.
4.4. You must meet the entry requirements for both your final Destinations and any stop-off points en-route.
4.5. You accept that in the event of your failure to satisfy the requirements of paragraphs 4.1., 4.2. and 4.3., or the information or documents provided by you being incorrect, you may be refused carriage and entry to the country you are visiting. You accept and acknowledge that in the event of this eventuality, you will be solely responsible for all resultant losses and TR Well will accept no responsibility or liability thereof.
4.6. You are solely responsible for any fines or costs (including the costs of an immediate return flight) you accrue because of your failure to travel with the required passport, visa or other documentation. TR Well accepts no liability in this situation and no compensation, expenses, refund or other sum will be paid.
4.7. TR Well does not accept responsibility for your missing your flight, including your connections. You are responsible for providing all necessary documents, including passports and visas.
4.8. You will get health advice about your specific needs or any required or recommended vaccinations well in advance of travel. This information can be obtained from, among others, the following websites: www.fco.gov.uk, www.hpa.org.uk, www.nathnac.org
4.9. You should also seek advice from your local GP.
4.10. It is a condition of your purchasing a Treatment Plan from us that you take out insurance with an approved insurer. This is required to indemnify you for any losses suffered because of insolvency, travel problems or medical issues. Your acceptance of these Terms and Conditions constitutes acceptance of this obligation.
- YOUR MEDICAL HISTORY AND RECORDS
5.1. Before your journey begins, we must submit details of your medical history to your chosen Service Provider at the destination. This is partly to ensure your suitability for the planned procedure. By accepting these Terms and Conditions, you agree to share the details of your medical history, including your pictures, test results, prescriptions, x-rays, with your Service Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
5.2. By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination and treatment results along with before and after pictures) from the Service Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.
6.1. You may, at any time, cancel your booking by notifying us in writing. The cancellation will take effect from the day on which we receive written notification of your cancellation. The scale of charges payable will depend upon when the notification of cancellation is received. However, the cancellation charge will always be limited to actual expenses incurred and disbursements made, reserving the provision of the article 3.4. In the event of a cancellation, your deposit will be kept as a reservation fee.
- DATA PROTECTION
7.1. We will hold your details, including your medical records, in the strictest of confidence. We will not disclose your data, records or information without your consent and will only share it with those concerned with your treatment.
- PRIVACY STATEMENT
8.1 To ensure your privacy, TR Well maintains all patient information in compliance with data protection legislation applicable in the UK regarding the use and disclosure of personal health information. The before and after pictures of you can be used for demonstrative purposes and might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of the procedure or treatment. We will not sell or rent your personal information to third parties. By accepting these Terms and Conditions, you consent to the probable use of your before and after pictures by us in order to operate and improve our site, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, services and technologies, and to display content that is customised to your interests and preferences